No matter your background or how you identify, if you're excited about this role, please apply today! That's okay–we're human after all! Diversity and inclusion are core to our culture, and we're actively committed to building a more inclusive and open workplace.
Our commitment to diversity and inclusionĪt Mixmax, we know that nobody's perfect, and that no one ever matches 100% with a job description.
Experience working with product and development teams to resolve issues, prioritize bugs, and improve your product. Comfortable working with team members and customers with wide range of technical experience. #MIXMAX CAREERS PLUS#
Experience using or supporting Salesforce a plus. Experience administering support issue tracking tools, such as Zendesk, Help Scout, or similar. Experience working with email tools and related technologies, including SMTP, spam filtering, SPF, DKIM, and DMARC. Experience working with and managing a remote team. 2 or more years of experience in a technical support management role. 
5 or more years of experience in a customer-facing technical support role, including two or more years in second tier, team lead, or similar technical role. Provide a voice of the customer to internal stakeholders in our Product and Engineering teams and make sure our product reflects our customer needs. Become a master of the Mixmax product and work to manage difficult product issues with both our customers and internal teams. Take ownership of all Technical Support procedures and have started making them your own, driving improvement and change. Provide guidance and leadership for the team. Learn the Mixmax product and advanced features such as our rules engine and REST API. Get to know our existing Support team and processes. You’ll manage our fully distributed technical support team (currently 8 people worldwide) you’ll help develop processes to scale our team and our services to our growing customer base, and you’ll work with our Product and Engineering teams to make sure our product is as great as it can be and meets our customers’ needs. Exciting news - Mixmax just hit $10 million in annual revenue! We’re looking for a Head of Customer Support to lead our growing support organization.
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